Postage

Shipping policy and prices

• We will endeavour to ship your order as quickly as possible; we would ask you however to please allow 28 days for us to ship your order. This timescale reflects the possibility of lack of stock at a given time, etc. If we consider that an order would take an exceptional period of time to be fulfilled, we will endeavour to email you at your given email address to let you know.
• We will send your order in a secure, protected packet.
• All UK Orders under 1kg are sent by Royal Mail first class post. Orders over that are sent Royal Mail Standard Parcels.
• International Orders are sent by Airmail (via Royal Mail).

We operate flat rates for postage and packing:

• UK (inc. Channel Islands, Isle of Man) £2
• Europe £3
• US/Canada £4
• Rest of the World £6

This charge is applied per order, not per item.

Returns

Your right to cancel

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD and audio where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition.

To cancel this contract, please pack the relevant item securely, address it to:

Online Store Returns
Videosyncratic
101 Cowley Road
OXFORD OX4 1HU
United Kingdom

and send it to us with the delivery slip within 7 working days after the day of the date that the item was delivered to you, or alternatively contact us by email within 7 working days after the date that the item was delivered to you to inform us of your intentions to return the goods shortly after.

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us.

As soon as we receive notice of your cancellation of this order, we will arrange with our payment portal operator PayPal (Europe) Ltd to refund the relevant part of the purchase price for that item.